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Operations Manager / General Manager – Operations

Education

Graduation

Experience

8–15 years

Total Openings

1 New Opening

Location

Mohali

Job Description

We are seeking an experienced Operations / General Manager – Operations to lead and streamline day-to-day operations across our Mohali and Bangalore offices. Based at our Mohali head office, this role will be responsible for administration, HR operations, process implementation, compliance, and end-to-end workforce management, ensuring operational excellence and supporting business growth.

Key Responsibilities

Lead Operations: Oversee all operational activities for Mohali & Bangalore offices from Mohali.
Administration & Facilities: Manage office infrastructure, vendor coordination, seating plans, and expansion projects.
HR Operations: Collaborate with HR on onboarding, exits, attendance, leave management, payroll inputs, and employee discipline.
Policy & Compliance: Implement and monitor SOPs, company policies, and statutory compliance.
Talent Management: Support hiring across levels and participate in interviews for key roles.
Performance Management: Handle non-performance, misconduct, and terminations professionally and in compliance with labor laws.
Cross-Functional Coordination: Work closely with management, delivery, HR, and finance teams to meet business objectives.
Reporting: Prepare MIS reports on hiring, attrition, seat utilization, and operational metrics.

Requirements

Experience: 8–15 years in Operations / Admin / HR Operations within IT/ITES or technology companies.
Multi-location Exposure: Prior experience managing operations across multiple offices (preferred).
Skills: Strong people management, communication, and decision-making abilities.
Knowledge: Solid understanding of HR operations, policies, and basic labor practices.
Location: Based in or willing to relocate to Mohali, with occasional travel to Bangalore.
Bonus: IT or technical background will be a strong plus.
Maintain records of the conversations with the customer and analyze the data.
Handling customer queries on Chat and E-mails.

Career

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Let’s Create Together

Work with us

SourceMash Technologies is a leading solution provider for internet-based applications and product development since 2008. Be a part of our company that is facilitated by highly skilled professionals dedicated to providing total IT solutions under one roof. We offer remarkable services in the areas of Software Development, Quality Assurance, and Support.

Welcome Kit

An employee welcome kit, like Custom Notepad, T-Shirt, Water Bottle etc., is also included in employee welcome packages onboard.

Medical Insurance

SourceMash Technologies offers the best employee health insurance benefit to their employee's family members under the same policy.

Paid Leaves

Annual leaves are paid at the payment rate in the working period before the leave, and no untaken leaves can be considered part of the mandatory notice periods.